Terms of service

TERMS OF SERVICE

Last Updated: September 28, 2026

AGREEMENT TO TERMS

These Terms of Service (“Terms”) constitute an agreement between you (“you,” “your,” or “customer”) and Creations WIth the Wright Touch (“we,” “us,” or “our”) concerning your access to and use of our website, creationswiththewrighttouch.com, and your purchase of products or services from us.

By accessing our website, placing an order, purchasing a product or service, submitting personalization or artwork, or otherwise using our services, you acknowledge that you have read, understood, and agree to these Terms and all policies referenced within them.

If you do not agree to these Terms, please do not use our website or place an order.

We may update these Terms from time to time. Changes become effective when the revised Terms are posted to our website with an updated “Last Updated” date.

OUR PRODUCTS & SERVICES

Creations WIth the Wright Touch offers products and services that may include custom and personalized merchandise, embroidery, DTF printing, sublimation, laser engraving and cutting, apparel, accessories, gifts, home décor, and other handmade or customized products.

Some products may be created specifically for the customer and may therefore be subject to additional customization, proof-approval, production, cancellation, and final-sale terms.

Product availability, designs, colors, materials, pricing, specifications, and quantities are subject to change without notice.

We reserve the right to discontinue products or services, limit quantities, refuse an order, or cancel an order when reasonably necessary, including in cases of pricing or listing errors, suspected fraud, unauthorized use of intellectual property, product unavailability, or inability to fulfill the requested customization.

If we cancel an order that has already been paid for and no product or service has been provided, any amount due back to the customer will be handled according to applicable law and our policies.

PRODUCT IMAGES, COLORS & MATERIAL VARIATIONS

We make reasonable efforts to display our products, colors, designs, and materials accurately.

However, colors and appearance may vary because of:

  • Computer, phone, and tablet screen settings

  • Photography and lighting conditions

  • Printing and production methods

  • Fabric type, texture, and color

  • Garment or product manufacturer variations

  • Sublimation, DTF, embroidery, engraving, and other production processes

  • Natural variations in wood, leather, fabric, and other materials

Reasonable variations in color, texture, positioning, or appearance that are inherent to the materials or production process are NOT CONSIDERED DEFECTS.

PRICING & PAYMENT

All prices are listed in U.S. DOLLARS unless otherwise stated.

Applicable taxes, shipping charges, customization charges, rush fees, or other applicable charges will be added when required.

Payment is due according to the terms displayed at checkout or otherwise agreed upon for a custom or special order.

You agree to provide accurate, complete, and current billing, shipping, contact, and payment information.

We reserve the right to correct pricing, description, availability, or other errors on our website.

If an error affects an order you have already placed, we may contact you before proceeding with the order.

ORDER INFORMATION

Customers are responsible for reviewing their order carefully before completing checkout.

Please verify:

  • Product selection

  • Quantity

  • Size

  • Color

  • Names and spelling

  • Dates and numbers

  • Personalization

  • Shipping address

  • Contact information

  • Any other order-specific instructions

Orders CANNOT GENERALLY BE EDITED OR CANCELED AFTER CHECKOUT IS COMPLETE, except where otherwise required by law or expressly agreed to by us.

Custom design changes may be requested during the proof-review process as described below.

CUSTOM & PERSONALIZED ORDERS

Custom and personalized products are created specifically for you.

When ordering an eligible custom or personalized product through our website, you may be required to accept our CUSTOM ORDER TERMS before the item can be added to your cart or purchased.

Your acceptance may be recorded with your order as:

CUSTOM ORDER TERMS: ACCEPTED

By accepting the Custom Order Terms, you acknowledge that the product is being customized according to information, selections, artwork, or instructions supplied or approved by you and that additional proof and approval requirements may apply before production begins.

DESIGN PROOFS

When a design proof is required, you will receive an electronic proof showing the proposed design before production begins.

PRODUCTION WILL NOT BEGIN UNTIL FINAL DESIGN APPROVAL HAS BEEN RECEIVED, unless we expressly tell you that a particular product or order does not require proof approval.

The customer is responsible for carefully reviewing the entire proof.

Please verify:

  • Spelling

  • Names

  • Dates

  • Numbers

  • Colors

  • Design elements

  • Layout

  • Placement

  • Sizing

  • Quantities

  • Personalization

  • Any other customer-requested details

You will have the opportunity to APPROVE DESIGN or REQUEST CHANGES.

REQUESTING DESIGN CHANGES

If something on your proof needs to be changed, select REQUEST CHANGES and clearly describe the requested revisions.

We may provide a revised proof for additional review.

The customer is responsible for reviewing each revised proof before providing final approval.

Reasonable revisions that remain within the scope of the original order may be accommodated during the proof process.

Requests that substantially change the original design, artwork, product, quantity, personalization, or scope of the order MAY REQUIRE ADDITIONAL FEES.

We will communicate any applicable additional charges before proceeding with work that requires additional payment.

FINAL DESIGN APPROVAL

By selecting APPROVE DESIGN and submitting your approval, you confirm that:

  • You have carefully reviewed the entire design proof

  • The spelling, names, dates, numbers, and personalization are correct

  • You approve the colors, design, layout, placement, and other displayed design details

  • You authorize Creations WIth the Wright Touch to begin production

  • You understand that changes cannot be guaranteed once production has begun

  • You understand that the custom or personalized item becomes FINAL SALE as provided in our Return & Custom Order Policy once final approval has been given and production has begun

Your electronic approval may be recorded and retained with your order.

CUSTOMER-APPROVED ERRORS

Once you approve a design proof, we will produce your custom item based on that approved design.

DETAILS THAT WERE CLEARLY DISPLAYED ON THE FINAL PROOF AND APPROVED BY THE CUSTOMER ARE NOT CONSIDERED PRODUCTION ERRORS.

This includes customer-approved spelling, names, dates, numbers, wording, design elements, layout, and personalization.

For example, if a name is misspelled on the proof and the customer approves that proof with the misspelling visible, the resulting matching personalization generally will not be treated as a production error.

Customers should carefully review every proof before selecting APPROVE DESIGN.

ERRORS BY CREATIONS WITH THE WRIGHT TOUCH

Our proof-approval policy does not eliminate our responsibility for an error made during production.

If the completed product materially differs from the customer's approved final proof because of an error by Creations WIth the Wright Touch, please contact us according to the damaged, defective, or incorrect-item provisions of our Return & Custom Order Policy.

Examples may include producing the wrong approved design, incorrect personalization that does not match the approved proof, or another production error attributable to us.

We may request photographs or other information necessary to evaluate the issue.

PROOF & CUSTOMER RESPONSE DELAYS

Customers are responsible for reviewing proof requests promptly.

DELAYS IN REVIEWING, REQUESTING CHANGES TO, OR APPROVING A DESIGN PROOF MAY DELAY PRODUCTION, COMPLETION, SHIPPING, OR DELIVERY OF YOUR ORDER.

Any estimated completion or delivery timeframe that depends upon customer approval may be adjusted when approval is delayed.

PRODUCTION TIMES

Production and processing times are estimates unless we expressly agree in writing to a guaranteed completion date.

Custom products may require additional production time because of design preparation, proofing, revisions, materials, availability, order volume, or production requirements.

Production time is separate from shipping or carrier transit time.

We are not responsible for delays caused by circumstances reasonably outside our control, including carrier delays, weather, supply interruptions, equipment issues, natural disasters, or other events beyond our reasonable control.

CUSTOMER-SUPPLIED ARTWORK, PHOTOS, LOGOS & DESIGNS

Customers may provide artwork, photographs, logos, names, trademarks, graphics, text, or other materials for use in a custom product.

By submitting material to us for reproduction or customization, you represent that:

  • You own the material or have authorization or permission to use and reproduce it

  • Our use of the material as requested by you will not knowingly violate another person's copyright, trademark, privacy, publicity, or other legal rights

  • You have obtained any permissions reasonably necessary for us to create the requested product

You retain ownership of intellectual property that you lawfully own.

Submitting customer material to us grants Creations WIth the Wright Touch permission to use, reproduce, modify as reasonably necessary for production, and apply that material solely as reasonably necessary to design, proof, manufacture, and fulfill your order.

We reserve the right to refuse a design or order when we reasonably believe the requested use may violate another party's intellectual-property rights or applicable law.

OUR INTELLECTUAL PROPERTY

Unless otherwise indicated, content created and owned by Creations WIth the Wright Touch, including our original designs, graphics, photographs, text, branding, logos, website content, and other creative materials, is owned by or licensed to us and is protected by applicable intellectual-property laws.

Purchasing a physical product does not automatically transfer ownership of the underlying artwork, design files, graphics, photographs, digital files, trademarks, copyrights, or other intellectual property.

Our content may not be reproduced, copied, distributed, sold, modified, or commercially exploited without authorization, except as permitted by law.

RETURNS, EXCHANGES & SHOP CREDIT

Our RETURN & CUSTOM ORDER POLICY is incorporated into these Terms.

Eligible merchandise may be returned according to the requirements and timeframes stated in that policy.

Certain products are FINAL SALE, including applicable custom and personalized products after final design approval and production has begun, along with other categories identified in our Return & Custom Order Policy.

Customers should review the RETURN & CUSTOM ORDER POLICY before completing a purchase.

If there is a conflict between general language in these Terms and a more specific provision of our Return & Custom Order Policy concerning a return, the more specific applicable policy provision will control to the extent permitted by law.

Nothing in these Terms or our Return & Custom Order Policy is intended to eliminate consumer rights that cannot legally be waived.

SHIPPING & DELIVERY

Customers are responsible for providing a complete and accurate shipping address.

Please review your shipping information carefully before completing checkout.

Once an order has been transferred to a shipping carrier, delivery timing may be affected by circumstances outside our control.

We are not responsible for carrier delays, weather-related delays, or other delivery delays outside our reasonable control.

If a package is returned to us because the customer supplied an incorrect or incomplete address, additional shipping charges may apply before the order is resent.

Nothing in this section limits any responsibility imposed on us by applicable law.

PROHIBITED USES

You may not use our website or services to:

  • Violate any applicable law or regulation

  • Commit or facilitate fraud

  • Submit false or misleading information

  • Interfere with the operation or security of our website

  • Attempt unauthorized access to our systems or another customer's information

  • Introduce malicious code, viruses, or other harmful technology

  • Scrape, copy, or systematically collect website content without authorization where prohibited by law

  • Infringe copyrights, trademarks, privacy rights, publicity rights, or other rights belonging to another person

  • Use our website or services for an unlawful or unauthorized purpose

We reserve the right to restrict or terminate access to our services for violations of these Terms, subject to applicable law.

THIRD-PARTY SERVICES

Our website may use or integrate services provided by third parties, including payment processors, shipping carriers, proofing and approval systems, ecommerce services, and other technology providers.

Your use of certain third-party services may also be subject to that provider's terms and privacy practices.

We are not responsible for the independent acts or omissions of third parties except to the extent responsibility cannot lawfully be excluded.

PRIVACY

Your use of our website and services is also subject to our PRIVACY POLICY.

Please review our Privacy Policy for information regarding how personal information is collected, used, disclosed, and protected.

ELECTRONIC COMMUNICATIONS & APPROVALS

By using our website, placing an order, submitting an online form, communicating with us electronically, or using our electronic proof-approval system, you consent to conducting transactions and communications electronically where permitted by law.

Electronic records may include:

  • Orders

  • Custom Order Terms acceptance

  • Design proofs

  • Revision requests

  • Final design approvals

  • Emails

  • Notices

  • Policies

  • Transaction records

Electronic acceptance or approval may be retained as part of the customer's order history.

WEBSITE AVAILABILITY & CORRECTIONS

We may update, modify, suspend, or discontinue portions of our website, products, or services when reasonably necessary.

Our website may occasionally contain typographical errors, incorrect pricing, inaccurate product descriptions, availability errors, or other mistakes.

We reserve the right to correct errors and update information, subject to applicable law.

We cannot guarantee uninterrupted website availability and may occasionally perform maintenance or experience technical interruptions.

DISCLAIMER

To the fullest extent permitted by applicable law, our website is provided on an “AS IS” and “AS AVAILABLE” basis.

We do not guarantee that our website will always operate uninterrupted or error-free.

Nothing in these Terms excludes warranties, protections, remedies, or consumer rights that cannot lawfully be excluded or limited.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Creations WIth the Wright Touch will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of our website or products where such damages may lawfully be excluded.

To the fullest extent permitted by law, our aggregate liability arising from a particular purchase will not exceed the amount paid to us for the product or service giving rise to the claim.

These limitations do not apply where liability cannot legally be limited or excluded.

INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Creations WIth the Wright Touch harmless from third-party claims arising from:

  • Your unlawful use of our website or services

  • Your material breach of these Terms

  • Materials, artwork, photographs, logos, trademarks, or other content you supplied to us without the necessary rights or authorization

  • Your violation of another person's intellectual-property or other legal rights

This provision does not require a customer to indemnify us for claims arising solely from our own unlawful conduct.

GOVERNING LAW

These Terms of Service and transactions with Creations WIth the Wright Touch shall be governed by and construed in accordance with the laws of the STATE OF ARIZONA, without regard to conflict-of-law principles, except where applicable federal law or consumer-protection law provides otherwise.

To the extent permitted by applicable law, any legal proceeding arising out of or relating to these Terms, our website, our products, or our services that is not otherwise resolved between the parties shall be brought in a court of competent jurisdiction in ARIZONA.

Nothing in these Terms is intended to limit or waive any consumer rights or remedies that cannot legally be limited or waived.

DISPUTE RESOLUTION

Before filing a formal legal claim, you and Creations WIth the Wright Touch agree, where permitted by applicable law, to make a reasonable good-faith effort to resolve the dispute directly.

Either party may provide written notice describing the dispute and requested resolution.

Nothing in this section prevents either party from exercising rights or remedies that cannot legally be waived, including any applicable right to pursue an eligible claim in small claims court.

SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as appropriate.

The remaining provisions will continue in full force and effect.

NO WAIVER

Our failure to enforce a provision of these Terms on one occasion does not waive our right to enforce that provision or another provision in the future.

ENTIRE AGREEMENT

These Terms, together with our RETURN & CUSTOM ORDER POLICY, PRIVACY POLICY, product-specific terms, and other policies expressly incorporated by reference, constitute the agreement between you and Creations WIth the Wright Touch concerning your use of our website and purchases from us, subject to applicable law.

CONTACT US

Questions regarding these Terms of Service, an order, or one of our policies may be directed to:

Creations WIth the Wright Touch
7355 S Wilmot Rd, Unit 2301
Tucson, AZ 85756
United States